“This seminar is incredibly useful for my work. I will use the tools every day. I couldn’t receive better training at this time in my career… Bravo and thank you!”
– Marguerite Fradette, Senior Investigator, Ombudsman for Banking Services and Investments, Toronto, Ontario

“This workshop exceeded my expectations! I was able to learn and undoubtedly picked up skills I can use and apply in the workplace. This course will enable me to be more effective in my job… The instructors were fantabulous! Roger and Joy were exceptional – easy going style, informative, knowledgeable … Very, very good at engaging us! All role plays, exercises and discussions were very interesting, informative and very helpful.”
– Shantie Lithopoulos, Senior Grievance Analyst, Canadian Forces Grievance Board, Ottawa, Ontario

“Excellent… The exercises and role plays were all very good learning tools… I liked the intensity of the three days.”
– Graham Howard, Teacher/Lawyer, Manotick, Ontario

“I really enjoyed the format and felt I learned a lot… Excellent skills and information I will use every day! The instructors were very effective – background, experience, personalities. They were both very down to earth and made students comfortable even in role plays were they might feel out of their element.”
– Mandy Weisenberg, HR Coordinator, City of Pembroke, Pembroke, Ontario

“Excellent… Well planned, good pace, interesting and practical insights into ADR… Very good with practical and real life references. Instructors really believed in ADR and that came across well. Instructors kept the interest of the class with questions and tasks.”
– Michael Dunkley, Project Director, DRS Technologies, Kanata, Ontario

“I learned a lot of valuable information this week. The workshop really opened my eyes on how to settle disputes… Instructors were great. The role playing was very enjoyable.”
– Shanti Suppiah, Investigator, Ombudsman for Banking Services and Investments, Toronto, Ontario

“Excellent workshop. Good mix of learning and then applying the principles. The interactive aspect of the course was excellent… Thought the instructor was great. It was great how he walked us through some of the examples. It really gave us a better idea of how to use the techniques prior to actually applying them… Great role plays. Very realistic to situations we will encounter in the workplace.”
– Alicia Bouchard, Labour Relations Analyst, Royal Ottawa Health Care Group, Ottawa, Ontario

“I learned a lot about negotiation and dealing with difficult situations and with difficult people. The course was very well structured and time was well divided … The instructor delivered a great deal of information in a short period of time. The role plays were well designed to keep our interest and generate interaction within the group.”
– Caroline Etter, Paralegal, Caroline Etter Consulting, Ottawa, Ontario

“Good instructors, good pace, great real-world examples.”
– Clare Sullivan, HR Generalist, MD Financial, Ottawa, Ontario

“The instructor was extremely effective. He was genuinely concerned to ensure that all students were participating, learning and “soaking-in” the material.”
– Andrew Mac Dowell, Financial Services Consultant, Ottawa, Ontario