TRAINING - RESOLVING DISPUTES IN WORKPLACES

This workshop gives participants the hands-on skills they need to manage conflict in workplaces. Participants learn how to prevent conflicts from spiralling into costly disputes and how to resolve disputes quickly, efficiently and in a cost effective way. Here are some of the things we cover in this workshop:

  • Dynamics that generate disputes in workplaces and how to nip them in the bud
  • The role that competition, cooperation and conflict avoidance play in workplace disputes
  • Techniques for building collaboration
  • When to compromise and when to not compromise
  • Understanding interests and where they fit in
  • Techniques for using interests to prevent and resolve disputes
  • Using process to prevent and resolve disputes
  • Using legitimacy to prevent and resolve disputes
  • Techniques for helping others to abandon unreasonable expectations
  • Techniques for separating intention from impact
  • How to say things and send messages in ways that avoid unnecessary friction
  • Effective listening skills
  • Techniques for having difficult conversations, i.e., conversations involving strong emotions, identity and/or talking about “what happened”
  • Identifying and using Best Alternatives to a Negotiated Agreement (BATNA’s) to analyze situations and to educate others in non-threatening ways
  • Generating options for resolution
  • Strategies for preserving and building relationships
  • Dealing with difficult people and difficult situations

MORE INFORMATION ABOUT THE TRAINING WE PROVIDE

For information about our lead trainer – Roger Beaudry

To read what past participants have said about our workshops – click here


AVAILABILITY OF TRAINING

Our Dispute Resolution course is currently only offered to organizations as a customized in-house workshop. Please contact Roger Beaudry at roger@aptusrx.com to have Roger design a customized dispute resolution course that meets the specific needs of your organization.

For a list of the courses we offer for individual general public registration – click here.


Nos formations sont aussi offertes en français.
Our courses are also offered in French.

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